During an extensive career with American Express in Argentina and Latin America, Marina held various local and regional roles in Customer Service/Quality and Human Resources, including Manager, Quality Assurance; Manager, Human Resources Development; Regional Director, Talent Development and Regional Director, HR Business Partner. Over these years, Marina implemented and managed service quality programs helping to create a strong quality culture, designed and implemented comprehensive human resources strategies, plans and processes aligning with business needs and sought-after culture, participated in and led key business transformation initiatives and change management efforts, and facilitated hundreds of trainings for audiences at all levels on a wide array of topics. Marina also dedicated a great deal of her time to coaching employees and leaders, helping them navigate through change, manage their careers more effectively and attain positive and sustainable changes in their leadership behaviours. In her last years with the company, Marina designed, implemented and managed the regional talent development strategy and talent assessment process and tools for the Latin America region
Over the last 15 years, as an independent consultant, Marina has been working with diverse organizations and teams in several countries worldwide in multiple industries including, Financial Services, Petroleum, Pharmaceutical, Retail, Media, Telecommunication, Consulting Services and Global Technology. Over this period Marina has conducted leadership development programs for high potentials and people leaders, including coaching new and middle management leaders to improve individual and team effectiveness as well as successfully transition from individual contributor to people leader roles. Additionally, she has delivered leadership and communications skills training, on topics such as, goal setting, performance management, delegation, career conversations, coaching and feedback, presentation skills, having presence and developing influence and persuasion, English business writing, communicating assertively, conducting difficult conversation, conflict management, leading transformations, leading across distances and leading hybrid teams. Other interventions have included, providing training and coaching to leaders throughout a global culture alignment process to improve leadership, operational efficiency, sales and customer service practices; designing and implementing a talent assessment program and coaching leaders throughout the process to attract, retain and develop talent effectively; and facilitated global virtual development centres for high potential leaders.
In the last few years Marina also added virtual facilitation of programs to her portfolio. Marina describes her facilitating style as being learner centred within the context of the client organization’s vision and objectives. She keeps the activity’s objective in mind whilst exploring the individual needs and expectations of each particular audience, using this information to adapt to the group as much as possible. She uses a participative style and looks to share relevant personal experiences and examples to encourage an open environment while trying to move participants through the experiential learning cycle embeding learning and allowing individuals to understand activities so that they can apply their own insights to effect change once back on the job
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